Rutsanana Polyclinic is facing serious allegations implicating a staff member, identified as Sister Nyoni, in a bribery scheme that is reportedly preventing patients from receiving timely medical treatment.
According to patients, Sister Nyoni has been demanding a US$5 bribe from those seeking consultation and treatment, a fee that appears to function as an unofficial “gateway” to receiving care at the clinic.
Those unable to pay are allegedly turned away or directed to seek help elsewhere, such as Gomo or Harare Hospital.
“This comes from a place of frustration,” said one affected patient. “I’m not sure if she is officially in charge, but she seems to run everything from checking blood pressure to consultations and even handing out medication. When I failed to produce the US$5, I was told to go to Gomo Hospital instead. It was humiliating.”
Several patients allege that this informal system of bribery is deeply entrenched within the facility. The bribes, they claim, are reportedly shared between Sister Nyoni and a pharmacy staff member.
“At this clinic, unless you pay, your case won’t move. You give the US$5 to ensure you’re seen, but then you still have to pay separately for any medication prescribed,” another patient revealed. “And if you ask questions or challenge the process, they redirect you to Harare Hospital like they are doing you a favour.”
The allegations have raised public concern about the conduct of health professionals in public institutions, especially in high-density areas where residents often rely on clinics like Rutsanana as their primary point of care.
